We lunched tellofy initially to make it simple easy and engaging for the consumer to give feedback across channels. Tellofy Touch and Tellofy Connect are great tools to collect feedback from customers and response rates are over 3x above industry average, however we felt businesses needed something even more to engage and make decisions.
We once met a business owner who told us that his key personnel are overwhelmed by the data and information overload which is been generated today across the business from his customers.
Making sense of all the data across channels, in outlets, call centres and social platforms presented a key challenge.
Data in any business is a key asset and often it is unmanaged, is heterogeneous and comes from variety of sources, in multiple formats and is kept in multiple storage locations.
Decision makers and key stakeholders need the single view of relevant data at a click of a button.
Tellofy 2.0 is offers integrated analytics, customer engagement and insights on its platform. It can collate data from various data sources which exist in a business from excel sheets to industry standard CRM’s and Social Listening tools and of course from tellofy’s own feedback collection mechanisms (Tellofy Touch and Tellofy Connect ).
Based on every customer interaction across touch points in the customer journey, tellofy’s provides actionable insights and tools to perform the action within its platform.MEET THE TEAM
Customer Rolls outs begin of Tellofy 2.0
We were part of the first batch of companies selected by Amplifi - SaaS accelerator. This was a 3 month programme and we worked with amplifi to fine tune the product, interacted with business leaders and established our mentors and advisory board.
This is a 3-month Beta rollout where we plan to improve the platform based on user feedback.
The tellofy design took a lot of planning, we wanted to delight our customers and attention to detail was paramount.
Saurabh is a technocrat and a serial entrepreneur. Having started his first venture at a very early age he brings vast experience of over 20 years in business management and technologies. He is passionate about digital, data analysis and product development. He has built companies from scratch in India, UK and US, has turned around ailing companies which he has acquired taking them to successful exits.
Saurabh totally believes customer experiences are paramount and businesses must capture and respond to every touch point. The customer today is well informed and well connected, has choices and businesses must have an omnichannel view of the voice of the customer to engage in a timely & effective manner to create loyalty and customer delight.
He is an avid listener of classic rock, plays the guitar and an amateur photographer. His personal blog is on www.saurabhmajumdar.com
Grace Lanni takes over the role of VP Marketing & Sales at Tellofy. Having delivered initial clients and partners for early stage companies to market expansions for established firms, Grace is able to creatively create repeatable systems to obtain & serve small businesses as well as design custom engagements for those few strategic clients which will propel Tellofy into their growth phases.
Grace founded and funded her first start-up, eCityLimits, in ’99. She and her team developed Collogistics, the first SaaS based asset management solution for collocation facilities and their clients. This project raised $2M from AV Labs (Austin Venture’s incubator) and secured the Stand Out Startup Award from KPMG.
Brought on to Motion Computing in the pre-launch days as the first person on the sales team, Grace sold the first TabletPC to a hospital, secured their first reseller partner, and then hand selected Motion’s initial distributors. CRN highlighted Ms. Lanni as a channel champion, and Motion’s CEO referred to their channel program as ‘the house that Grace built.’ Motion’s channel revenue was a key element which propelled Motion to their #1 position in the TabletPC market.
As a biomedical and electrical engineer, Grace transformed her field knowledge into developing a patent for a TabletPC scanner pen for nurses to use at the bedside. Grace was also on the team that launched the healthcare Tablet PC from Motion (C5) in conjunction with Intel, Microsoft & the key healthcare ISVs around the world.
Clint Evans is a #1 Amazon best-selling author, speaker, and coach to decisive and growth minded entrepreneurs. Director of Growth Hacking at Tellofy.
He has a column with Entrepreneur.com, writes for Business.com and Business2Community.com. He was one of the first to be accepted to publish on LinkedIn's publishing platform (Feb 2014) and has been read by 129,571 LinkedIn members and counting. He's taught workshops for the Small Business Administration and CreativeLive.
He loves spending time with his two nieces in Texas and snowboarding and other high-speed adventures around the globe.
Anuraag has a Master's degree in Management from Stirling University, Scotland and Bachelor's degree in Engineering from JNTU, Hyderabad. Anuraag has contributed towards Data and Business Analysis with his exceptional skill in analysing data and the ability to go above and beyond to achieve targeted goals. Prior to his current role as the Business Analyst, Anuraag was Banking Officer, working in an Analysis Team for ICICI Bank Ltd. With extensive background in dealing with raw data and technical challenges, Anuraag continues to use his skills to help Tellofy reach benchmarks and deliver exceptional services. Food, Travelling and Movies work for him and learning new technology gives him a buzz!
Shalini has bachelor’s degree in Computer Science and Engineering from Nagpur University amd Software Testing Diploma from Sathy institute, Hyderabad. Shalini Joined Tellofy as Software Test Engineer and has contributed towards Software Testing both in manual and automation testing. With a strong background in dealing with products and technical challenges, Shalini continues to use her testing skills to help Tellofy reach new benchmarks and satisfy the customers. Shalini believes she has the ability to achieve targeted goals.
Tarun Nallu loves the big ideas and the entire creative process of putting them to practice to enhance status quo. After spending over a decade in large organizations like HSBC, Infosys, Deloitte and Google. FMXC™ has been the dream come true with the intersection of all the things he is passionate about- people, solution design, teaching, building strategy and operations for sustainability.
A chemical engineer and an alumnus of IIM, Indore he keeps adding to the endless list of hobbies and certifications like COPC, Six Sigma, CCBM (Certified Compensation and Benefits Manager), NIAR (National Institution of Amateur Radio) to name a few.
At Tellofy, you are a software engineer who can write server-side code for web-based applications, for both internal and external use. You are also a well-rounded developer who knows how to create robust high-volume production applications, and can develop prototypes quickly. The work is always challenging, creative, fast paced and intellectually stimulating at Tellofy.
•Work closely with project managers and back-end engineers to implement versatile front-end solutions to web development problems
•Manage your own time, and work well both independently and as part of a team
•Launch, iterate and provide front-end coding expertise, and be ready to make our products better for our users What are we looking for: •Bachelor’s degree or equivalent practical experience •2-3 years of experience in software development •Experience developing web-based applications with exceptional front end skills.
•Exposure to UI/UX, mobile applications will be a benefit
•Experience in web technologies and experience with web standards, including HTML5 and CSS3, Responsive technologies
•Ability to code pixel perfect HTML from PSD
•Strong sense of web design and attuned to the fundamentals of user experience
•Ability to communicate to all levels of users (internal and external), strong problem solving skills, adaptable, proactive, and willing to take ownership
At Tellofy, with your technical expertise you would manage individual projects priorities, deadlines and deliverables. You design, develop, test, deploy, maintain, and enhance software solutions. You will build Tellofy Android products primarily in Java and using the Android SDK. You will design and develop Android applications that are the interface to Tellofy services (existing or new) on Android.
•Design and implement new features and/or products from ground up
•Prototype, iterate and optimize the user experience in Android applications
•Write client-side code for Android applications. Create fast, easy-to-use, high volume production applications What are we looking for:
• Devise strategies to maximize speed and scale of Android applications
• Experience in SDLC, Agile methodologies What are we looking for:
• Bachelor’s degree in Computer Science, similar technical field of study or equivalent practical experience
• 3-4 years of relevant work experience in mobile or web application development
• Programming experience in Java