We lunched tellofy initially to make it simple easy and engaging for the consumer to give feedback across channels. Tellofy Touch and Tellofy Connect are great tools to collect feedback from customers and response rates are over 3x above industry average, however we felt businesses needed something even more to engage and make decisions.
We once met a business owner who told us that his key personnel are overwhelmed by the data and information overload which is been generated today across the business from his customers.
Making sense of all the data across channels, in outlets, call centres and social platforms presented a key challenge.
Data in any business is a key asset and often it is unmanaged, is heterogeneous and comes from variety of sources, in multiple formats and is kept in multiple storage locations.
Decision makers and key stakeholders need the single view of relevant data at a click of a button.
Tellofy 2.0 is offers integrated analytics, customer engagement and insights on its platform. It can collate data from various data sources which exist in a business from excel sheets to industry standard CRM’s and Social Listening tools and of course from tellofy’s own feedback collection mechanisms (Tellofy Touch and Tellofy Connect ).
Based on every customer interaction across touch points in the customer journey, tellofy’s provides actionable insights and tools to perform the action within its platform.MEET THE TEAM
Customer Rolls outs begin of Tellofy 2.0
We were part of the first batch of companies selected by Amplifi - SaaS accelerator. This was a 3 month programme and we worked with amplifi to fine tune the product, interacted with business leaders and established our mentors and advisory board.
This is a 3-month Beta rollout where we plan to improve the platform based on user feedback.
The tellofy design took a lot of planning, we wanted to delight our customers and attention to detail was paramount.
Saurabh is a technocrat and a serial entrepreneur. Having started his first venture at a very early age he brings vast experience of over 20 years in business management and technologies. He is passionate about digital, data analysis and product development. He has built companies from scratch in India, UK and US, has turned around ailing companies which he has acquired taking them to successful exits.
Saurabh totally believes customer experiences are paramount and businesses must capture and respond to every touch point. The customer today is well informed and well connected, has choices and businesses must have an omnichannel view of the voice of the customer to engage in a timely & effective manner to create loyalty and customer delight.
He is an avid listener of classic rock, plays the guitar and an amateur photographer. His personal blog is on www.saurabhmajumdar.com
Samar Jit is an expert internet marketer, having been in the field of internet marketing for over 15 years. As a core leadership member, he heads the SEM and Social Marketing programs in Tellofy.
He is responsible for developing the digital roadmap and go-to-market strategies of Tellofy.
In his spare time, Samar loves to spend time outdoors with his two dogs Floyd and Rave. He is an optimistic futurist and a proponent of sustainable technologies.
Clint Evans is a #1 Amazon best-selling author, speaker, and coach to decisive and growth minded entrepreneurs. Director of Growth Hacking at Tellofy.
He has a column with Entrepreneur.com, writes for Business.com and Business2Community.com. He was one of the first to be accepted to publish on LinkedIn's publishing platform (Feb 2014) and has been read by 129,571 LinkedIn members and counting. He's taught workshops for the Small Business Administration and CreativeLive.
He loves spending time with his two nieces in Texas and snowboarding and other high-speed adventures around the globe.
Anuraag has a Master's degree in Management from Stirling University, Scotland and Bachelor's degree in Engineering from JNTU, Hyderabad. Anuraag has contributed towards Data and Business Analysis with his exceptional skill in analysing data and the ability to go above and beyond to achieve targeted goals. Prior to his current role as the Business Analyst, Anuraag was Banking Officer, working in an Analysis Team for ICICI Bank Ltd. With extensive background in dealing with raw data and technical challenges, Anuraag continues to use his skills to help Tellofy reach benchmarks and deliver exceptional services. Food, Travelling and Movies work for him and learning new technology gives him a buzz!
Shalini has bachelor’s degree in Computer Science and Engineering from Nagpur University amd Software Testing Diploma from Sathy institute, Hyderabad. Shalini Joined Tellofy as Software Test Engineer and has contributed towards Software Testing both in manual and automation testing. With a strong background in dealing with products and technical challenges, Shalini continues to use her testing skills to help Tellofy reach new benchmarks and satisfy the customers. Shalini believes she has the ability to achieve targeted goals.
Tarun Nallu loves the big ideas and the entire creative process of putting them to practice to enhance status quo. After spending over a decade in large organizations like HSBC, Infosys, Deloitte and Google. FMXC™ has been the dream come true with the intersection of all the things he is passionate about- people, solution design, teaching, building strategy and operations for sustainability.
A chemical engineer and an alumnus of IIM, Indore he keeps adding to the endless list of hobbies and certifications like COPC, Six Sigma, CCBM (Certified Compensation and Benefits Manager), NIAR (National Institution of Amateur Radio) to name a few.