We launched tellofy initially to make it simple easy and engaging for the consumer to give feedback across channels. Tellofy Touch and Tellofy Connect are great tools to collect feedback from customers and response rates are over 3x above industry average, however we felt businesses needed something even more to engage and make decisions.
We once met a business owner who told us that his key personnel are overwhelmed by the data and information overload which is been generated today across the business from his customers.
Making sense of all the data across channels, in outlets, call centres and social platforms presented a key challenge.
Data in any business is a key asset and often it is unmanaged, is heterogeneous and comes from variety of sources, in multiple formats and is kept in multiple storage locations.
Decision makers and key stakeholders need the single view of relevant data at a click of a button.
Tellofy 2.0 is offers integrated analytics, customer engagement and insights on its platform. It can collate data from various data sources which exist in a business from excel sheets to industry standard CRM’s and Social Listening tools and of course from tellofy’s own feedback collection mechanisms (Tellofy Touch and Tellofy Connect ).
Customer Rolls outs begin of Tellofy 2.0
This is a 3-month Beta rollout where we plan to improve the platform based on user feedback.
Selected by Amplifi SaaS Accelerator
We were part of the first batch of companies selected by Amplifi – SaaS accelerator. This was a 3 month programme and we worked with amplifi to fine tune the product, interacted with business leaders and established our mentors and advisory board.
UI Design and Planning
The tellofy design took a lot of planning, we wanted to delight our customers and attention to detail was paramount.
Saurabh is a technocrat and a serial entrepreneur. Having started his first venture at a very early age he brings vast experience of over 20 years in business management and technologies. He is passionate about digital, data analysis and product development. He has built companies from scratch in India, UK and US, has turned around ailing companies which he has acquired taking them to successful exits.
Saurabh totally believes customer experiences are paramount and businesses must capture and respond to every touch point. The customer today is well informed and well connected, has choices and businesses must have an omnichannel view of the voice of the customer to engage in a timely & effective manner to create loyalty and customer delight.
He is an avid listener of classic rock, plays the guitar and an amateur photographer. His personal blog is on www.saurabhmajumdar.com
Samar Jit is an expert internet marketer, having been in the field of internet marketing for over 15 years. As a core leadership member, he heads the SEM and Social Marketing programs in Tellofy.
He is responsible for developing the digital roadmap and go-to-market strategies of Tellofy.
In his spare time, Samar loves to spend time outdoors with his two dogs Floyd and Rave. He is an optimistic futurist and a proponent of sustainable technologies.
A Masters in International Business, Anshuman has a combined experience of over two decades. In the earlier part of his career he worked in industries and domains like textiles, homewares and international business consulting. Being an early adopter of technology he took no time in understanding the true potential of the coming digital revolution and co-founded one of the world’s first citizen journalism powered news portal in 2005. This led the way to him successfully heading and growing a digital agency and heading internet banking and E-commerce at a leading Indian private bank. His most recent assignment was as a COO of a leading E-commerce enabling services firm.
Anshuman brings on board, a great understanding and delivery capabilities in the areas of online buying behaviour, customer acquisition, activation and engagement, UI/UX, strategic partnerships, digital marketing and branding.
Tarun Nallu loves the big ideas and the entire creative process of putting them to practice to enhance status quo. After spending over a decade in large organizations like HSBC, Infosys, Deloitte and Google. FMXC™ has been the dream come true with the intersection of all the things he is passionate about- people, solution design, teaching, building strategy and operations for sustainability.
A chemical engineer and an alumnus of IIM, Indore he keeps adding to the endless list of hobbies and certifications like COPC, Six Sigma, CCBM (Certified Compensation and Benefits Manager), NIAR (National Institution of Amateur Radio) to name a few.