Q

Frequently Asked Questions Tellofy Consumer Expand All

  • Why should I register to post my review?

    Among other things we want to make sure that the review is posted by a real person, so among other checks we validate the mobile number and email

  • How secure is my data?

    We take data security very seriously. All data is encrypted and hosted in AWS data centres, these companies spend billions of dollars on security. Please also check our privacy policy.

  • My audio / video review is not seen, why?

    We moderate all reviews. Audio and Video have a longer moderation and publish cycle, usually within 24 hours.

  • What to do when I find wrong details of business?

    Please reach us at contact us page with details of business and wrong information.

  • I don’t get my location prepopulated, why?

    Location pre-population depends on lot of things like internet ISP settings, browser settings, and your network settings. We recommend to check and enter the location manually if the auto generated location is not accurate.

  • Can I claim by own business?

    Yes you can claim your business and start collecting feedback from your customers in minutes. Its easy and simple to do, search for your business and if it is unlisted you can list it and claim it in one go, else if it is listed but unclaimed you can follow the claim this business process. In case someone else has claimed your business please email contact@tellofy.com and we will do everything to resolve this issue.

  • Can I add/suggest a new business?

    Yes you can add or suggest a business from claim business section on footer of the page.

  • I received a feedback request email from tellofy on behalf of the merchant? How is tellofy related to the merchant.

    Tellofy is an independent rating, review and customer engagement platform. We help merchants to effectively collect feedback from their customers and engage better. We provide the software platform and have no access to any kind of merchant or customer data.

  • Can I opt out of Tellofy emails?

    Yes of course, at the bottom of every email we offer you the opportunity to unsubscribe.

  • Do you hide/delete my review?

    No we don’t add or edit any review in the system. However, if it does not meet publishing standards we might have to.

Frequently asked Questions from Business: Expand All

  • Why should I register my business with tellofy?

    Tellofy helps businesses to collect feedback efficiently and provides actionable business insights. Case studies show over 3x increase in retention, on page stickiness and an increase in conversation rates along with user generated content for social. We are conversion experts and can help your business grow via the tellofy platform. Register your business and see the difference, take a FREE trial.

  • How secure is my Customers data?

    Tellofy team has no access to your customer’s data, all is encrypted and stored in very secure multibillion dollar data centres of AWS and cloud.

  • Can I claim my business?

    Yes, you can claim your business and get started in minutes. Its easy and simple to do, search for your business and if it is unlisted you can list it and claim it in one go, else if it is listed but unclaimed you can follow the claim this business process. In case someone else has claimed your business please email contact@tellofy.com and we will do everything to resolve this issue.

  • What to do when I find wrong details of business?

    Please reach us via the contact us page with details of business and wrong information.

  • Will I get automated emails when I get negative review on my brand page?

    Yes we will send automated email when a negative review is posted on your brand page.

  • Can I add or link multiple business/franchisee to one tellofy account?

    Yes you can add or link multiple business. Please also check our customised and variable packages.

  • Are the reviews moderated?

    All reviews are moderated. We have profanity filters and automated checks. Audio and Video have a longer moderation and publish cycle, usually within 24 hours.

  • Can I download my review data?

    Yes, of course, its all your data, you can download it from the dashboard.

  • Can I hide/delete or remove my Negative reviews for the business?

    No, unless it is unsuitable for public viewing or doesn’t follow the law of the land. Businesses however have the opportunity to reply back to every review. Tellofy checks each review for authenticity and fraud and these are automatically not published.

  • I never requested for a page and still find my business in tellofy, can I delete my business from your listings? How do you collect data?

    All business data which is a matter of public record and information is available freely can appear on Tellofy. This is for the customers who can share their experiences about these businesses.

  • Why can’t I remove bad reviews, it will hurt my business?

    No, not really, a few negative reviews can make your business look better in the long run. It builds trust and customers can see brand engagement, if you reply and address them quickly and politely.

  • How much does tellofy cost?

    Not much for the value Tellofy offers, we have flexible packages denpending on your needs and business volume and generous free trials. Check out our Feature

  • What is your billing cycle?

    You can pay monthly or yearly, however there are big discounts if you pay upfront the annual payment.

  • What happens if you sign-up in the middle of a month?

    Monthly billing works on a 30 day billing cycle, so you will be billed every 30 days.

  • How do I pay?

    Pay online, bank transfer or send us a cheque. These details will be on your invoice.

  • When can I cancel my subscription?

    You can cancel the subscription anytime, please check with terms of cancellation.

  • My business is claimed by someone else, what shall I do?

    Please write to us, or raise a dispute from claim section and we will make sure we resolve this as quickly as we can.

  • Does Tellofy integrate with 3rd party apps?

    Yes, we have multiple ways to integrate with third parties. We provide Mobile SDK & API. Write to us at partners@tellofy.com and someone from the partner’s team will get back to you.